FAQs- Protegent Anti-virus Solution

No, Our software has both antivirus and antispyware.

Yes, For proper functioning of Software you have to uninstall any other existing antivirus.

It is never suggested to run two antivirus simultaneously on a same system because it can hang your system.

Product updates are posted on the website. You can also to use the Update feature to check for, download, and install the updates.

You can contact on our toll free number 1800 102 5400 or can use live chat option or mail us at support@unistal.com

There are a number a ways for a virus to be spread. A diskette that is used to transfer files from one computer to another, for example a file shared among co-workers. A file downloaded from the Internet or received via e-mail can be infected.

To update the product offline please do the following:
Step 1: Disable Protegent Self-protection by right-clicking on its icon in system tray and selecting corresponding option.
Step 2: Shutdown Protegent by right-clicking on the program icon in the system tray and selecting corresponding option.
Step 3: Save the backup copy of *.XML and *.VDB files, located in C:\WINDOWS\system32\Filt\ to the corresponding folder on the PC
without Internet access.

Virus detection is depends on signature base. They are unique to their products.

Process 1
To update the product offline please do the following:

• Open Protegent Antivirus and click on update
• Then, click on either Primary download server or Secondary download server to reach the page to down the offline update for Protegent Antivirus
• After that, click on .exe file of Protegent which directly downloads update for Protegent Antivirus and used to update Protegent in computer that doesn’t have internet access.

Process 2
To update the product offline please do the following:

• Open Protegent360.com and go to the download option in the menu.
• Click on Offline update from the download menu
• You will be redirected to the page of offline update. After that, click on .exe file of Protegent which directly downloads update for Protegent Antivirus and used to update Protegent in computer that doesn’t have internet access.

Protegent Antivirus is compatible/supports both 32 bit and 64 bit operating system, so users need not to worry about the Windows bit version.

Protegent Antivirus Solution works perfectly fine with all Windows operating system including Windows XP, Windows 7, Windows 8, Windows Vista, Windows 8.1 and Windows 10 as well.